Now Hiring:
Front of House & Customer Service

How to apply: Please email resume to

Job Description:

·         Do you take pride in offering exceptional customer service? Do you enjoy preparing food and drinks? Do you hope to work in a fun, fast paced environment?

·         Gratify is a family run Penticton business that produces delicious, nutritious food.

·         We’re seeking to hire a full time customer service person for our front-of-house.

·         Beginning wage: $16.50/hr (+ depending on experience) + tips & vacation pay

·         Hourly wage increase can be discussed after 90 day probation period.

·         40% discount on house-made food & drink.


Work Hours and Environment:

·         Daytime Hours, Part-time available.

·         Tuesday-Saturday 9:30am-5:30pm, beginning May 2022

·         Located at 544 Main Street, Penticton, BC.

·         Café setting.

·         Fast-paced, fun, team-oriented, mission-driven culture.

·         Room to grow within organization.



·         Maintain a clean and Foodsafe café.

·         Provide customer service and point of sale for a variety of items.



·         Create a welcoming environment and connect with customers.

·         Prepare customer orders for paninis, soups, snacks, cake slices, blended smoothies, coffee, tea, etc.

·         Maintain a clean work station, and reset tables between customers.

·         Fold boxes, cut parchment paper, pre-portion smoothie mixes, refill snack display trays, daily monitoring of fridge/freezer temperatures, wash dishes in between customers, etc.

·         Accept payments using iPad via TouchBistro.

·         Close and reset the shop with the help of the team.

·         Work towards performing end of day cashout.

·         Communicate challenges and obstacles to Management.


Skills and Qualifications:

·         Preferred:  Food industry and/or customer service industry experience.

·         Dedicated to customer service.

·         Valid Foodsafe certificate preferred but not required.

·         Comfortable working in fast-paced environment.

·         Open to taking directions, multitask, learn quickly, and adhere to standard operating procedures.

·         Driven individual who can get behind Gratify’s health-conscious mission.

·         Able to be on your feet throughout the day.

·         Able to lift 30 lbs.

Start Date: May, 2022

Job Types: Full-time, Permanent

Salary: From $16.50 per hour (+ depending on experience)

COVID-19 considerations:
Precautions are made followed according to current health authority recommendations.

How to apply: Please email resume to